Privacy Policy

1. Information We Collect
We process:
• Contact details (name, address, email, phone)
• Payment information (processed securely)
• Purchase history and jewelry preferences
• Device and browsing data

2. Purpose of Collection
Your data helps us:
• Process jewelry orders and appointments
• Provide personalized recommendations
• Maintain warranty and repair records
• Improve customer experience

3. Legal Basis for Processing
We rely on:
• Contract fulfillment for purchases
• Your consent for marketing communications
• Legal obligations for financial records
• Legitimate business interests

4. Data Sharing
Information may be disclosed to:
• Secure payment processors
• Luxury shipping partners
• Jewelry repair specialists
• Legal authorities when required

5. International Transfers
Data may be transferred with GDPR/CCPA-compliant safeguards.

6. Your Rights
You may:
• Access and update your information
• Request deletion of personal data
• Opt-out of marketing communications
• Restrict certain processing

7. Data Security
We implement:
• 256-bit SSL encryption
• PCI-DSS compliance for payments
• Regular security audits
• Limited employee access

8. Cookies & Tracking
We use:
• Essential functional cookies
• Performance analytics (anonymous)
• Preference-based cookies (opt-in)

9. Data Retention
We maintain records:
• 4 years for purchase history
• 1 year for inactive accounts
• As required by tax/legal obligations

10. Children’s Privacy
We do not knowingly collect data from minors.

11. Policy Updates
Material changes will be notified via email.

12. Contact
For privacy requests, use the secure portal in your account.